Privacy Policy

Who is responsible for your data

The data controller for all personal data collected through this website is Velmona, a nutritional supplement studio registered and operating in Jakarta, Indonesia. Contact address: Jl. Cikini Raya No. 52, 10330 Jakarta, Indonesia. Email: [email protected]. Telephone: +62 21 5074 9683.

For any questions regarding the collection, use, or storage of your personal data, contact the studio directly at the address or email above.

What information is collected

Velmona collects the following categories of personal data:

• Contact form submissions: name, email address, message content, and subject category selected. This data is collected only when you voluntarily complete and submit the contact form.
• Direct email correspondence: email address and any content you include in email messages sent to [email protected].
• Batch documentation requests: name, email address, batch code from product packaging, and purchase confirmation. Collected only when you submit a batch documentation request.
• Website usage data: anonymised browsing data collected through cookies, including pages visited, time on site, and device/browser type. See our Cookie Policy for full details.

Velmona does not collect payment card data, identity document numbers, passport information, or any sensitive personal data categories.

Why we collect and use your data

Personal data is collected and used for the following purposes:

• Responding to enquiries: to reply to questions submitted through the contact form or by direct email. Legal basis: legitimate interest in responding to correspondence initiated by the data subject.
• Batch documentation requests: to verify purchase and process requests for independent laboratory verification reports. Legal basis: contractual necessity (fulfilment of a commitment made to product purchasers).
• Website analytics: to understand how the website is used and improve its content and functionality. Legal basis: consent (managed through cookie preferences).

Velmona does not use personal data for automated decision-making or profiling. No personal data is used for direct marketing without explicit consent.

How long we keep your data

Contact form submissions and email correspondence are retained for a period of 24 months from the date of the last communication, after which they are securely deleted.

Batch documentation request records are retained for a minimum of 5 years to maintain the integrity of the product lot documentation archive.

Website analytics data collected through cookies is retained in accordance with the cookie expiry periods described in the Cookie Policy.

Who we share data with

Velmona does not sell, rent, or trade personal data with third parties. Data may be shared in the following limited circumstances:

• Service providers: web hosting, email delivery, and analytics providers who process data on Velmona's behalf under data processing agreements that restrict their use of the data.
• Legal obligations: where disclosure is required by applicable Indonesian law or a valid legal process.

Rights regarding your personal data

You have the right to:

• Access: request a copy of the personal data Velmona holds about you.
• Correction: request correction of inaccurate or incomplete personal data.
• Deletion: request deletion of your personal data, subject to legal retention obligations.
• Objection: object to processing of your personal data for legitimate interest purposes.
• Portability: request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact the studio at [email protected]. Requests are processed within 30 days.

How we protect your data

Velmona implements appropriate organisational and technical measures to protect personal data against unauthorised access, disclosure, or loss. The website is served over HTTPS. Contact form submissions are transmitted over encrypted connections. Internal data access is restricted to the three studio team members with a direct need for correspondence handling.

No transmission of personal data over the internet can be guaranteed to be fully secure. By submitting personal data through this website, you acknowledge this inherent risk.

Changes to this policy

This Privacy Policy may be updated from time to time. The date at the top of the page reflects the most recent revision. Material changes will be noted in the update date. Continued use of the website following a policy update constitutes acceptance of the revised terms.

For questions about this policy or about how Velmona handles personal data, contact the studio at [email protected] or by telephone at +62 21 5074 9683 during office hours (Monday–Friday, 09:00–18:00 WIB).